Returns & Exchanges

At Ozone Billiards, we want you to be fully satisfied with your equipment, which is why we offer a 60-day return policy on most items in new, unplayed condition. Whether you need a different cue weight or a different accessory, our hassle-free process ensures you get back to the game quickly.

Return Process

• 1.
  Request an RMA

  Log into your account or contact our support team to request a Return Merchandise Authorization number, which is required for all processed returns.

• 2.
  Pack Your Items

  Securely place the item in its original packaging, ensuring all tags, cases, and certificates are included to prevent damage during transit.

• 3.
  Ship the Package

  Affix your shipping label and the RMA number to the outside of the box, then drop it off at your preferred carrier; we recommend using a trackable shipping method.

• 4.
  Receive Refund or Credit

  Once our warehouse inspects the returned gear, we will issue a refund to your original payment method or apply a store credit within 3-5 business days.