Frequently Asked Questions
Everything you need to know about your billiards and pool gear.
How much does shipping cost for pool cues?
We offer free ground shipping on most orders over $100 within the contiguous United States. For smaller items or expedited shipping, rates are calculated at checkout based on weight and destination.
What is your return policy on cue sticks?
We offer a 60-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original, unplayed condition for a full refund or exchange. Custom-engraved items are non-returnable.
Do you offer professional cue tip replacement or repair services?
Yes, Ozone Billiards provides professional repair services including tip replacement, ferrule repair, and shaft cleaning. Please contact our customer service team to receive a repair form and shipping instructions.
How do I know which cue weight is right for me?
Most standard pool cues range from 18 to 21 ounces. Beginners often prefer a 19 or 20-ounce cue for balance, while professional players often choose based on their specific stroke style. Many of our cues feature adjustable weight bolt systems.
Are the pool tables shipped pre-assembled?
No, pool tables are shipped flat-packed to ensure safety during transit. We highly recommend hiring a professional billiard technician for installation and leveling to ensure optimal playability and to maintain your warranty.
Do you offer financing for large purchases?
Yes, we partner with Affirm and PayPal Credit to offer flexible monthly payment options for larger purchases like pool tables, multi-game tables, and high-end cue collections.